This webinar took place on Thursday 5 November 2020 1pm-2pm, you can watch a recording of this webinar below.
Digitalisation has been challenging banks and financial institutions for more than two decades now.
Today’s banks are obliged to embrace digital technologies and fully leverage these changes to facilitate the demands of customers and proactively roll new products.
But how are banks embracing this new technology?
Our expert panellists discussed:
- what’s changed in the banking sector
- digital transformation: new players, new technology
- how banks have adapted their business models
- views of the banking market for the next three to six months with what’s happening in the world i.e. COVID-19
- what changes and innovations are predicted over the coming months to help staff and customers
- how are staff adapting to digitalisation
- how important education and CPD are for those working in banks.
Who should attend?
- Frontline customer adviser staff
- New staff to retail banking either as junior, graduate, or higher apprenticeship entrants
- Staff who lead teams or are moving into a management role
- Experienced retail banking staff looking to gain a better understanding of digital transformation to enable them to be more effective in their role
Chryssi Chorafa, Wendy Chowne, Helene Panzarino and Rob Thompson
Chryssi Chorafa, COO of Kalgera and Industry Associate of UCL Centre of Blockchain Technologies
Chryssi is a highly motivated professional with a unique experience in the financial services industry, in particularly in FinTech and RegTech. Chryssi’s passion is to design and deliver a financially inclusive, resilient and sustainable infrastructure for the benefit of society. She covers a breadth of professional experience ranging from regulation whilst working at the FCA (consumer protection, and capital requirements), risk management, business development, trade finance, payments, and treasury. Chryssi has consulted and implemented many treasury and risk analytics system projects for blue-chip companies across EMEA.
Chryssi is the COO of Kalgera, a social FinTech early stage company (named top 30 tech companies in the UK 2020) focusing on financial resilience. She is a thought leader in the payments industry building an innovative compliant tokenised payment system for payment institutions to enable cross-border payments to emerging countries.
Chryssi holds a first-class-honours Bachelors of Engineering in Civil Engineering, and two Masters of Science in Financial Mathematics from the University of Warwick, and Technology Entrepreneurship from UCL. She values personal development and life-long learning, and therefore, has undertaken numerous qualifications in Investment Advice (FCA), Risk Management (PRMIA), ML, Blockchain (UCL CBT), Entrepreneurship and Innovation (MIT).
Chryssi is an Industry Associate at the UCL Centre of Blockchain Technologies and volunteers as a mentor for organisations (Madrinha Trust) and as a Governor at a school in North London (Governors for Schools).
Wendy Chowne, Independent Coach, Mentor and Educator, Compita
In origin a retail banker, Wendy was the undergraduate programmes director for three years and a senior lecturer with the The London Institute of Banking & Finance for over twenty years. She has recently been awarded an Honorary Fellowship.
An internal coach and mentor for three decades, she has founded a new business, Compita which provides coaching & academic services. The coaching arm of Compita specialises on professionals, workplace coaching and in this capacity provides voluntary services for the Brain Tumour Trust and MicroLoan Foundation.
As an academic and author, Wendy has expertise in considering Retail banking not only from the business perspectives, but also from the views of two vital stakeholders: customers and employees.
Helene Panzarino, Associate Director, Centre for Digital Banking and Finance at LIBF
Originally a commercial banker, Helene is a highly experienced FinTech programme director, exited entrepreneur, educator, and author. Her most recent role was MD of the global Rainmaking Colab FinTech Programme, a world-first, post-accelerator programme for Series A+ FinTechs and Tier 1 financial institutions.
Responsible for the Inaugural Programme of Education and Events for Innovate Finance, Helene is also an Associate Director of The London Institute of Banking & Finance Digital Banking Centre, the Lead Fellow and creator on a world-first FinTech Pathway in a Masters in Tech Entrepreneurship Degree for UCL, and co-creator and lead delivery partner on the Imperial College FinTech Executive Education Programme. Her specialist subject areas are Digital Banking and Alternative Finance (SMEs).
She is also the CEO of the Tribal FS, enabling community banks and communities to engage with the global FinTech community as well as an advisor to digital identity scale up, Biid and to financial safeguarding RegTech, Kalgera
A regular judge, speaker and moderator for the banking and FinTech awards and conferences, Helene was a BSI FinTech representative for the UK in Brussels, named on the Computer Weekly 100 Women in Tech Award 2018-20 and on the Innovate Finance Women in FinTech Power List. She is also part of the FCA 2020 Data Spring on SME Lending.
The author of ‘Business Funding for Dummies’ (Wiley, 2016), her new book ‘Reinventing Banking & Finance: Frameworks to navigate global fintech innovation’ (Kogan) comes out in November 2020.
Rob Thompson, Head of Banking Relationships, The London Institute of Banking & Finance
Rob has worked for LIBF for 20 years and is currently the Head of Banking Relationships within the Professional Education team. Prior to this, he worked for NatWest bank in their retail operations department.
His role is primarily responsible for all of LIBF’s banking relationships and promoting the wider uptake of the professional qualifications and training programmes. Rob has studied a number of the LIBF programmes, achieving the Level 5 Professional Diploma in Banking & Finance in 2018. He’s currently studying towards the Level 6 Advanced Diploma in Banking & Finance and chartered status.
Rob worked for HSBC on secondment to help them rollout the LIBF’s Retail Banking certificate to their branch network in 2013 and has also managed a number of the LIBF’s overseas partnerships including the Isle of Man, ifs Malta and the Kuwait Institute of Bankers.